Well, it wasn’t a desk at all. That was the whole issue. It’s a beautiful piece of solid walnut furniture. A fabulous looking mid century modern desk. Flat top, tapered legs, several drawers and really cool hardware. But it’s actually a sewing machine cabinet. Without the sewing machine.
I have it in my antique store. Can’t remember where I found it, or how much I paid for it, but when I saw it I knew I loved it and could sell it in the store.
It’s been sitting there, waiting patiently for a new home, for nearly a year now. So you can imagine how excited I was when the sales clerk called me to tell me that someone was interested, but wanted a better price. What could I do for them?
Under the circumstances I might normally slash the price. Half off! Give the damn thing away! But I knew it was still a very nice piece and was worth more than I was asking for it. Nonetheless, customers in antique stores always like to feel like they are negotiating themselves a great deal, and I’m happy to help with that perception. I told the clerk to give them 25 per cent off. Nice piece. Good for them.
As I reviewed the daily sales I noticed that the “desk” was not listed as sold. Hmmm I thought. Had they wanted me to give them the desk for free? What kind of people were these? The next morning I rode up to the store.
There sat the desk. Unsold. But every item that had been displayed on it was removed, and scattered randomly throughout the store. What in the world?!!!
Approaching the sales counter, the clerk smiled at me and laughed. She said they had agreed to take the desk at the offered price, but changed their mind when they realized that it was a sewing machine cabinet. The clerk thought it was still a nice piece of furniture that could be used as a desk and didn’t understand the big deal. Obviously the customer didn’t see it that way. And didn’t read the clearly marked tag.
What fascinates me however is not the customer’s change of heart, or their desire to get exactly what they wanted. No, it’s the idea that they removed every item from on top of the piece, set each and every one down somewhere else, and then walked out and left it that way. They must of thought the sales staff had noting better to do than clean up their mess. I know, it’s retail and that’s how customers are.
On other occasions I’ve noticed that people will pick things up and put them down somewhere completely different. Could they have forgotten while they stood there admiring the object, where they had found it?
And why do they bring me their trash? I find stuff all over the store. And yes, we do have a trashcan at the desk. Candy wrappers , soda cans, coffee cups. All left among the antiques. Like I’m not going to notice. More stuff for my staff to clean up. I know, it’s retail and that’s how customers are.
This morning as I scoured the scene, I noticed a grape on the floor. We don’t sell food in the antique store. And we don’t have a lunch counter. The grape came from outside. And one of my treasured retail customers left it for me on the floor.
I spent an hour or so replacing all of the objects which had been on the desk, cleaning up the grape, and tidying up in general. And I can’t wait to see what I find next time.
That’s part of my story, what’s yours?